Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. Customers will be notified if there is a significant delay.

Shipping Destinations

We currently ship to customers within the United States and selected international locations.

If shipping is unavailable to your location, you will be notified during checkout.

Estimated Delivery Times

United States

• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 3–5 Business Days (if available)

International Orders

• Standard International Shipping: 7–21 Business Days

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any free shipping promotions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging.

We will review the claim and provide an appropriate resolution.

Contact Information

Phone:+160227862525
Email: support@arovena.shop
Address: 5726 W Monterosa St, Phoenix, AZ 85031, USA
Business Hour:  Monday – Friday: 9:00 AM – 6:00 PM