Refund policy

At Arovena, we want you to love what you wear. If something isn't right, we're here to make it easy.

Return Window

You have 30 days from the delivery date to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return, items must be:

  • Unworn, unwashed, and undamaged
  • In original condition with tags still attached
  • In original packaging (where applicable)

Non-returnable items:

  • Final sale or clearance items
  • Intimates, swimwear, and accessories (for hygiene reasons)
  • Gift cards

How to Start a Return

  1. Email support@arovena.shop with your order number and reason for return
  2. Our team will confirm eligibility and send return instructions within 1–2 business days
  3. Pack the item securely and ship it to the address provided

Please do not send returns without contacting us first — unrequested returns may be delayed or refused.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

  • Approved refunds are issued to your original payment method within 5–7 business days
  • Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item)

Exchanges

Need a different size or color? Let us know in your return request — we'll process an exchange as soon as we receive the original item, subject to availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item. We'll cover the cost of return shipping and send a replacement or full refund — your choice.

Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for return shipping costs.

Contact Us

Questions about your return? We're happy to help.

Email: support@arovena.shop
Phone: +1 602-573-0948
Address: 7611 W Thomas Rd Space F-25, Phoenix, AZ 85033, USA
Business Hours: Mon – Fri, 9:00 AM – 8:00 PM (GMT-7)