Refund policy
Return Window
You have 30 days from the delivery date to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return, items must be:
- Unworn, unwashed, and undamaged
- In original condition with tags still attached
- In original packaging (where applicable)
Non-returnable items:
- Final sale or clearance items
- Intimates, swimwear, and accessories (for hygiene reasons)
- Gift cards
How to Start a Return
- Email support@arovena.shop with your order number and reason for return
- Our team will confirm eligibility and send return instructions within 1–2 business days
- Pack the item securely and ship it to the address provided
Please do not send returns without contacting us first — unrequested returns may be delayed or refused.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
- Approved refunds are issued to your original payment method within 5–7 business days
- Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item)
Exchanges
Need a different size or color? Let us know in your return request — we'll process an exchange as soon as we receive the original item, subject to availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item. We'll cover the cost of return shipping and send a replacement or full refund — your choice.
Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
Contact Info
Email: support@arovena.shop
Phone: +1 602-573-0948
Shop Address: 7611 W Thomas Rd Space F-25, Phoenix, AZ 85033, USA
Business Hours: Mon – Fri | 9:00 AM – 8:00 PM (GMT-7)