FAQs
Do you offer free shipping?
Yes! Orders $119.50 and above ship free, automatically — no code needed.
What if my order is under $119.50?
A flat shipping rate of $5.90 applies to all orders under $119.50.
How long does processing take?
Orders are processed within 1–2 business days.
How long does delivery take?
- Standard Shipping: 5–8 business days
- Express Shipping: 2–4 business days
Do you ship internationally?
Not yet — we currently ship within the United States only. International shipping is coming soon.
How do I track my order?
You'll get a confirmation email with a tracking number as soon as your order ships.
My tracking says "delivered" but I don't have my package. What now?
Contact us within 7 days of the delivery date and we'll investigate with the carrier right away.
What's your return window?
You have 30 days from the delivery date to request a return or exchange.
What condition does the item need to be in?
Unworn, unwashed, undamaged, with tags attached and original packaging where possible.
What items can't be returned?
Final sale/clearance items, intimates, swimwear, and accessories (for hygiene reasons), and gift cards.
How do I start a return?
Email support@arovena.shop with your order number and reason for return. We'll confirm eligibility and send instructions within 1–2 business days.
Can I just ship my return back without contacting you first?
Please don't — unrequested returns may be delayed or refused. Always start with an email to our team.
When will I get my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–7 business days.
Is shipping refunded too?
Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).
Can I exchange for a different size or color?
Yes! Mention it in your return request and we'll process the exchange as soon as we receive your original item, subject to availability.
My item arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with photos. We'll cover return shipping and send a replacement or full refund — your choice.
Contact Information
Email: support@arovena.shop
Phone: +1 602-573-0948
Shop Address: 7611 W Thomas Rd Space F-25, Phoenix, AZ 85033, USA
Business Hours: Mon – Fri | 9:00 AM – 8:00 PM (GMT-7)